Recording an Auto Attendant Greeting Using a Phone

This Tech Tip demonstrates how a user can record an Auto Attendant Greeting using a telephone. This tip applies to both the NEC SL2100 and NEC SL1100 Phone System.

Get Connected

This Tech Tip requires access to the phone system using NEC PCPro Programming Software. To download the latest version of PCPro or for instructions on how to connect your computer to the phone system, please read the following: How to Connect to the NEC SL2100 or SL1100 Phone System for Programming.

Requirements

• NEC Multiline telephone connected to NEC SL1100 KSU
• Extension being used must be in class of service 15. Extension 101 is the only extension in class of service 15 by default. (Class of service can be changed in Program 20-06 Class of Service for Extensions)
• Program 47-02: InMail Station Mailbox Options: “12 – System Administrator” must be enabled for each mailbox extension you would like to have access to system administrator privileges. (This is needed in order to record an Auto Attendant Greeting from phones other than the Operator Extension 101)

Instructions

Note: Perform the following steps from a phone that is in class of service 15.

Extension 101 is in class of service 15 by default. This class gives the phone higher level privileges which are required to access the system manager part of the InMail system.

1. Press the “VM” soft key (Labeled VM) or dial *8 to access the InMail Voice Mail System

Now you are in Extension User 101’s Voice Mail box.

2. Dial “72” or SA on the phone keypad

Now we are logged into the System Administrator where we can record, listen and delete recordings.Here you can access Instruction Messages (Instr) also known as Routing Mailboxes, Announcement Messages (Annc) , Subscriber Maintenance (Subs) and others.

3. Press the “Instr” soft key

You now have access to instruction message recordings for Routing Mailboxes. There are 32 Routing Mailboxes by default and must be entered with three digits. Example: 001

4. Dial “001”

The InMail prompts on the phone always have to be 3 digits hence the two zeroes in front of the one.

5. Pickup the handset to prepare for recording

6. Press the “Rec” soft key to record the message

7. Press the “#” key to stop recording

8. Press the “Lstn” soft key to listen back to the greeting

9. If you are satisfied with your recording, simply hang up