CloudTalk-Created and Routing calls for a Holiday
This video will walk you through the process of creating and routing calls for a new Holiday in the Midwest Technology CloudTalk Portal.
Go to portal.mw-ts.com
1. Open a browser and go to Portal .mw-ts.com
Open a browser and go to Portal.mw-ts.com Enter your username and password
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2. Click "Log In"
Click Log In
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3. Click on Time Frames
Click on Time Frames
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4. Click "Add Time Frame"
Click Add Time Frame
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5. Enter the name of the Holiday you would like to use. Note- this can work for weather days as well.
Enter the name of the Holiday you would like to use. Note- this can work for weather days as well.
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6. Click on specific date or range of dates
Click on specific date or range of dates
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7. Select the calendar date to begin the Holiday
Select the calendar date to begin the Holiday
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8. Select the date that the Holiday will end
Select the date that the Holiday will end
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9. Click "Save"
Save the changes made
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10. Navigate to Users
Navigate to Users
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11. Select the Extension that routes your incoming calls.
Select the Extension that routes your incoming calls.
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12. Click "Answering Rules"
Click "Answering Rules"
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13. Click "Add Rule"
Click "Add Rule"
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14. Click on the new timeframe for the Holiday you just created
Click on the new timeframe for the Holiday you just created
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15. If you are closed for the entire day select the always checkbox
If you are closed for the entire day select the always checkbox
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16. Click on the extension, number or phone option
Click on the extension, number or phone option
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17. In this case we are sending all calls to the Auto Attendant
In this case we are sending all calls to the Auto Attendant so we selected Auto Attendant 255
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18. Click "Save"
Save the changes
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This guide covered creating time frames, adding rules, and setting up call routing for a new Holiday in the Mw-ts application.