Skip to content

CloudTalk Enable Agents to View Queue Analytics

← CloudTalk
ANALYTICS_ENABLE_AGENTS_ACCESS - Enables the feature for Call Center Agents.

Important Note: When adding this UI config, leave the scope empty or unfiltered.
Additional Note: After enabling this UI config, the configuration PORTAL_ANALYTICS_FEATURE_ENABLED will still be needed in order for the feature to appear for a Call Center Agent.

Feedback and Knowledge Base

(thinking…)